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Build your intercultural communication skills to ensure the best possible patient outcomes.

Includes DVD with dramatizations of realistic health-care scenarios.

Cultural Competency Skills for Health Professionals teaches techniques for meeting the challenges of working with culturally diverse patients and their families. The skills that health professionals and students acquire through using this workbook will improve their communication and problem-solving abilities when working across cultures.

Cultural Competency Skills for Health Professionals approaches intercultural issues in health care from the perspective of communication. It sharpens your ability to understand the messages and information being communicated by patients and their families.

The workbook provides eight learning modules based on realistic health-care scenarios, along with exercises and self-assessment tools. The modules include high-quality video dramatizations and worksheets, and cover topics including:

  • Traditional roles of family care.
  • Cultural issues in obtaining consent.
  • Cultural issues in compliance.
  • Language diversity in health care.
  • Generational views on personal directives.
  • Cultural issues in end-of-life care.
  • Challenging cultural norms.
  • Cultural influence in family decision-making.

Table of Contents

1.0 Table of contents
1.1 Preface
1.2 Welcome to the workbook
2.0 Introduction
2.1 Goal, objectives, modules, issues
2.2 Understanding culture
2.3 Importance of cultural competency training
2.4 Communicating across cultures
2.5 Tools to build a cultural competency bridge
2.5.1 HPSACC questionnaire
2.5.2 BRIDGES tool
2.5.3 LEARN model
2.5.4 Life-long learning
2.6 References
3.0 Introduction to modules
3.1 Module 1: Traditional roles of family care
3.2 Module 2: Cultural issues in obtaining consent
3.3 Module 3: Cultural issues in compliance
3.4 Module 4: Language diversity in health care
3.5 Review of modules 1–4
3.6 Module 5: Generational views on personal directives
3.7 Module 6: Cultural issues in end-of-life care
3.8 Module 7: Challenging cultural norms
3.9 Module 8: Cultural influence in Family decision-making
3.10 Review of modules 5–8
3.11 Final evaluation
4.0 Evaluating cultural competence
5.0 Study notes
6.0 Appendices – Key to appendices
Appendix A: Muslim: Modules 1 and 8
Appendix B: Aboriginal: Modules 2 and 3
Appendix C: Francophone: Modules 4 and 7
Appendix D: Chinese: Modules 5 and 6
Appendix E: Sikh: Review of modules 1–4
Appendix F: Hispanic: Review of modules 5–8
Appendix G: Cambodian: Final evaluation
7.0 Biographies of authors and contributors 

Earle Waugh

Earle Waugh, PhD, is Director of the Centre for Health and Culture in the Department of Family Medicine, University of Alberta.

Olga Szafran

Olga Szafran, MHSA, is Associate Director of Research at the Department of Family Medicine, University of Alberta.

Dr. Jean A.C. Triscott

Jean A.C. Triscott, MD, is Professor and Director of the Division of Care of the Elderly in the Department of Family Medicine, University of Alberta.

Roger Parent

Roger Parent, PhD, is Professor Emeritus at Campus Saint‐Jean, University of Alberta.